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FAQs |
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Listed below are some frequently asked questions. If these topics do not answer your question or if you need more information, please give us a call at 1.888.396.8165. |
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Questions about placing an order |
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Q: Does Grand Appliance & TV offer delivery and installation? |
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A: If you’re within 35 miles of a Grand location, expert delivery and installation by Grand and its network of certified installers is available for every product we sell. If you are 35 to 50 miles from a Grand location you may also qualify for installation and delivery by Grand. Call the location nearest you for details. Customers farther than 50 miles from a retail location are eligible for delivery by motor freight or standard ground (depending on the size of the product). For more information, call or click the Delivery and Installation link in the left navigation. |
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Q: What methods of payment are available? |
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A: We want to make it easy for you to purchase so we accept multiple payment options. Choose to pay by cash, checks or credit card (MasterCard, Visa, Discover or American Express), no-interest financing (qualified buyers only) or payment by PayPal. |
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Q: Do you match competitors’ pricing? |
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A: We will match any price from any competitor provided they have a “brick and mortar” store-front within our trade area, which is defined as being within 50 miles from Grand location. |
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Q: Do you charge sales tax? |
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A: We charge sales tax for all items shipped to states within our trade area, which includes |
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Q: Are your products under warranty? Can I purchase an extended warranty? |
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A: We are an authorized dealer for every product we sell, which means all of them include a limited warranty as defined by the manufacturer. For most products, the warranty is one year, parts and labor; however warranties vary based on brand and product type so be sure to ask your sales associate for warranty details. Extended warranties are available for an additional fee. To learn more about your options for extended warranties, click Extended Warranties in the navigation on the left side of the page. |
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Questions about an existing order |
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Q: How do I reach my salesperson? |
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A: Click the Locations button in the top right corner to find the store from which you purchased or send a general request to sales@grandapplianceandtv.com. Your request will be forwarded to your salesperson and you will be contacted by the method you indicate request within 24-hours of making your request. |
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Q: How long do mail-in rebates take to process? |
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A: Mail-in rebates take 6-8 weeks to process. If your rebate is taking unusually long to process, please contact us by phone or click Contact Us in the top navigation bar and fill out the form on the page that follows. |
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Q: I purchased an extended warranty. How long before I receive my contract? |
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A: Extended warranty contracts can take as long as six months after delivery to process. In the meantime, we can provide you a brochure and a copy of the terms and conditions of your warranty. Call us or click Contact Us in the top navigation bar and fill out the form on the page that follows. |
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Questions about receiving a delivery and/or installation |
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Q: When will I receive my delivery? |
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A: If you’re scheduled for a local delivery by Grand or a Grand-certified installer, your delivery time window will be available by 3pm the day before you are scheduled to receive your delivery (Monday delivery windows will be available by 3pm on Saturday). If you are expecting delivery by freight or standard ground, we will send you all tracking information for your shipment once it has left Grand’s dock. You must submit a valid email address when ordering in order to receive tracking updates. |
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Q: What should I do to prepare for a delivery? |
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A: The first thing you should do is confirm the details of the products you’ve ordered, particularly fuel type (gas or electric) and sizes. When measuring, be sure to measure in multiple locations to account for crooked cabinets or counter-tops. Next, make sure the delivery crew has a clear path to complete the delivery. This is particularly important for deliveries of large items, which require the use of a dolly. |
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Q: Who do I contact with specific questions about my delivery? |
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A: You may contact your salesperson or Customer Service with any questions about your delivery. Regarding timing and specifics the day before or the day of your delivery, Customer Service is the best option. Customer service can be reached between 8am and 5pm Monday through Saturday at 1.888.396.8165 x 222. |
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Q: What should I do if my product arrives damaged? |
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A: You should look over each product you receive carefully when taking a delivery as you have the right to refuse piece of merchandise due to damage. Customers receiving delivery by Grand or a Grand-certified installer must indicate any damage upon receipt of goods. A signed delivery receipt indicates that all items pertaining to the sale or delivery are received in good condition, free from damage and or defect. Customers receiving delivery by motor freight or standard ground have 24-hours from the time they receive the merchandise to report damage in order to be eligible for return. |
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Q: What should I do if my property is damaged during delivery? |
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A: We place a very high value on your personal property and take measures to ensure your property is safe while we’re making a delivery or performing an installation. Occasionally accidents happen and we’re certainly willing to take accountability when we’ve caused damage to your property. To report property damage, indicate the damage on your delivery receipt when signing for the delivery. A customer service agent will be in touch with you within one business day to determine the proper solution. |
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Q: Is your labor guaranteed? |
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A: Most labor performed by Grand is guaranteed for 30 days from the date of installation, if applicable. Water line connections must be inspected before the installer leaves. Any future leaks or property damage caused by future leaks are not the responsibility of Grand Appliance and TV. Labor provided by a Grand-certified or other third-party installer is warranted by the installer. Ask your sales associate for details. |
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General questions about Grand Appliance and TV |
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Q: Who is Grand Appliance and TV? |
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Grand Appliance and TV is a 10-store appliance and electronics retailer with stores in Chicagoland and |
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Q: How do I contact Grand Appliance and TV’s corporate office? |
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Grand Appliance and TV is headquartered in |
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Q: How do I submit feedback regarding my experience at Grand Appliance & TV? |
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A: We want to hear from you. Call us or click Contact Us in the top navigation bar to give us feedback regarding your experience. |
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Q: How do I apply for employment with Grand Appliance and TV? |
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A: We are always on the lookout for top quality talent. Call or submit your resume via email to employment@grandapplianceandtv.com. |
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